Here you can find Frequently Asked Questions
Do you ship wordwide ?
At the moment delivery is possible only in US, UK and EU. I am hoping to offer deliveries to the rest of the world very soon, too.
Please be in contact if you live outside of areas above, so I can try to find a solution for shipping elsewhere.
What about delivery time, is it very long?
For prints (with or without frames) you can expect that most times items are shipped in 5-10 business days. What comes to other items on my site, in same cases please allow a bit longer dispatch time.
Reliable couriers are used to make sure items will arrive your home destination fast and safely. The shipping time will vary depending on the destination, but be prepared for 5-15 days.
How about shipping cost, what can you say about those?
Please note that shipping is charged per order for print only orders. Framed orders are charged shipping per frame unit:
Shipping Costs for Prints only
Shipping costs are charged per order, not per print. So, whether you order one print or more, you’ll pay the single shipping rate.
Shipping Costs for Framed Prints
Shipping costs for framed prints are charged per frame. So, if you order two framed prints, you’ll be charged two separate shipping fees.
Should your order includes both print-only and framed prints, you’ll be billed according to mix of print and framed prints shipping rates.
The shipping rates for framed prints are higher than the shipping rates for print-only artwork. This is due to framed prints are more expensive to ship, needs more packaging as it is heavier and more fragile.
Depending of the product, and the destination, shipping is calculated at checkout. I try to keep the delivery costs as low as possible, and offer some items delivery free, too.
Do I need to pay custom fees?
This comes up to where you are located, but in EU, UK and US you don’t need to. Unfortunately I can’t give you the precise answer to this, if any doubt, please contact you customs authorities..
Do you have return policy or satisfaction guarantee?
If you are, for any reason, unhappy with your purchase, please contact me as soon as you receive the item. I am willing to help sorting things out.
Returns may be accepted, every order is made by hand just for you, so I will work returns on case by case basis.
The prints and frames are handcrafted by order, but if any item is faulty, please don’t hesitate to contact me soonest you receive your product.
What if the parcel arrives damaged?
Please contact immediately your courier and me and we will find the way to make things right. Take some photos of the parcel before opening it, and attach those to your email.
Are your photos taken in real life or do you use AI ?
All the images are captured out in the wild by me with Canon digital cameras and Canon lenses. I use only Adobe Lightroom and Adobe Photoshop to process my image files, but I dont use AI to create images.
Where are the prints and framed prints manufactured?
ThePrintSpace in UK manages all printing and shipping processes. Depending on your location, prints will be dispatched worldwide from their US, UK or Germany studios.
theprintspace is a high quality print and framing provider, and on top of that, they are end-to-end carbon neutral company.
Do you have a code of conduct while photographing wildlife?
I have high respect for wildlife and all the images are taken keeping in mind the animals welfare. My safari providers and guides have conservation backgrounds and therefore don’t harass or disturb animals out in the bush.
I am happy to leave any sighting, if my presence makes animals feel uncomfortable.
Do prints have white borders?
Yes, all my prints have white borders appox 2-10 centimeters wide. The size of the borders can vary due to aspect ratio of the image.
All framed works come with a white window mount for stylish result. See image below an example of one image with A1 dimensions for both options.
What sizes are availble
In general the printed sizes are as follows. Please note, that the paper size is the measure mentioned, so the actual printed image area is a little smaller. This makes framing a lot easier and also gives “air” to the image.
Common image sizes are :
LARGE | 80 cm x 60 cm | ~ 33.1 in x 23.4 in
MEDIUM | 60 cm x 40 cm | ~ 23.4 in x 16.5 in OR 40 cm x 50 cm |~ 15.8 in x 19.7 in
SMALL | 40 cm x 30 cm | ~ 16.5 in x 11.7 in
Frames add extra 24 mm |~1 in to the paper dimensions both W and H
If you would like to have any other size of the image, please get in touch.
What are the frames like
The brand used for our frames is high quality Nielsen Quadrum.
Wood Materials
Quadrum picture frames are made in Germany from FSC®-certified wood. The wood comes from sustainably managed forests that meet the criteria of the Forest Stewardship Council. The Oak frames are solid wood from FSC®-certified sources with an Oak veneer
Glass materials
The majority of the frame windows are made of edge-ground float glass with a UV filter of approx 45%. For the extra-large sizes of 60x80cm and 70x100cm we use a very high quality 3mm clear acrylic to prevent damage during transit. The frames are also equipped with an acid-free insert and a sturdy rear panel.
Frame colours
The colours usually offered in Shop.Jukka.Me are ‘black’ & ‘oak’. On request also ‘white’.
The dimensions of the wood moulding is the same. These dimensions are 25mm in depth, 16mm width
Hanging fixtures
The hanging type fixture on the reverse panel is ‘Nail hanging’. A size frames are equipped with hangers in portrait and landscape format.
Do you have any other images than these here in Shop?
Yes I do, I have plenty of different images and am happy to provide with those too. You can find more my photography on Instagram , or my website Photo.Jukka.me just hit me up with your wishes.
How are the frames packed for transportation?
Very well, in a cardboard box and the the frame stuffed all around, please see the attached video.